Privacy Policy

1. Information We Collect

1.1 Data You Provide

When registering or using the Service, we may collect:

• Identification Data: your full name and date of birth.
• Contact Information: email, phone number, and residential address.
• Financial Information: broker API keys (read-only or execution rights), investment preferences, and risk profile. We never keep full broker logins or card details.
• Profile Details: your username, trading preferences, and notification settings.
• Communications: messages exchanged via support or email.

1.2 Automatically Gathered Data

Using the Service causes automatic collection of technical data including:

• your IP address, browser type and version, and operating system.
• pages visited, features used, session duration, click activity.
• device identifiers and mobile advertising IDs, if applicable.
• Information from cookies and tracking tools (see our Cookie Policy).).

1.3 Third-Party Sources

We may receive data from external providers such as identity verification, fraud detection, and analytics services. This data is combined with our own to improve accuracy and security.

2. Reasons for Processing Your Data

We utilize your information to:

• create and administer your account and deliver the Service.
• process trading signals and automated orders via linked brokers.
• personalize your experience and provide market insights.
• send transactional emails such as confirmations, trade alerts, and security updates.
• send marketing communications with your consent or as permitted by law.
• identify, investigate, and prevent fraudulent or illegal activities.
• comply with legal and regulatory requirements.
• improve and develop new platform features using anonymized, aggregated data.

3. Legal Basis for Processing (for EEA/UK Users)

For users in the European Economic Area or United Kingdom, we process your data based on:

• Contractual Necessity: to provide the services you signed up for.
• Legitimate Interests: for fraud prevention, security, and product enhancements.
• Legal Obligations: to comply with financial and tax regulations.
• Consent: for marketing messages and optional cookies (which you can withdraw anytime).

4. Sharing Your Personal Data

We do not sell your personal data. We may share it with:

• Service Providers: cloud hosting, email platforms, analytics, and support services bound by confidentiality agreements.
• Connected Brokers and Exchanges: only the minimal API commands necessary for your selected trading strategies.
• Legal Authorities: when required by law or to protect our rights.
• Business Transfers: in mergers, acquisitions, or asset sales provided the recipient respects this policy.

5. International Data Transfers

Neo Valor Inc.,

6. Data Retention Period

We keep your personal data while your account remains active or as needed to provide the Service. After account closure, certain data may be retained up to seven years to comply with financial laws. Aggregated anonymized data may be retained indefinitely.

7. Your Rights Regarding Your Data

Depending on local legislation, you may have rights to:

• access your personal data we hold.
• correct inaccurate or incomplete information.
• request deletion of your data ("right to be forgotten").
• object to or restrict certain processing activities.
• receive your data in a structured, machine-readable format (data portability).
• withdraw consent at any time without affecting prior lawful processing.

To exercise these rights, please contact us at . We strive to respond within 30 days.

8. Security Measures

We implement industry-standard protections including TLS 1.3 for data in transit, AES-256 encryption for stored data, multi-factor authentication, role-based access controls, and annual external security audits. However, no system is entirely secure. We recommend strong passwords and enabling two-factor authentication.

9. Use of Cookies

Cookies and similar tracking technologies are employed to operate and enhance the Service. Please refer to our Cookie Policy..

10. Children’s Privacy

The Service is not intended for persons under 18 years of age. We do not knowingly collect data from minors. If you believe a minor has submitted personal information, please contact us for prompt removal.

11. Policy Updates

This Privacy Policy may be updated from time to time. Material changes will be communicated via website notices or email. Continued use after changes constitutes acceptance.

12. Contact Information

For privacy questions or to exercise your rights, contact our Data Protection Officer:

• Email:
• Postal Address: Neo Valor USA Unit 101, Raheja Towers, M.G. Road, Bengaluru, Karnataka 560001, India, USA
• EU Representative: Neo Valor, Unit 101, Raheja Towers, M.G. Road, Bengaluru, Karnataka 560001, India